Thanks to Laura at NASA FCU - Collington Branch 1/30/12

After a communication error put my account in the negative over the weekend, Laura at NASA FCU stepped up to the plate. She was willing, friendly, professional and understanding. Laura took ownership of my problem as if it were her own, and solved it right away. I didn' t have to speak with a myriad of people. Laura, you're great. Whenever you have an unsolved matter at NASA FCU, please request Laura by name.